Simpson Strong-Tie Australia Pty. Limited
1/16 Kenoma Place
Arndell Park, NSW 2148
16/40 Ricketts Road
Mount Waverley, VIC 3149
USER ACCOUNTS, REGISTRATION AND COLLECTION OF INFORMATION
You are not required to create a user account or provide any personal information in order to visit our Website. You may be required to create a user account (or otherwise provide personal information), however, to download software, to receive literature or electronic communications or to take advantage of some of our services, such as saving your data from our software, web or mobile applications, or participating in customer forums and training. You must also register if we offer, and if you wish to enter, any surveys, contests or other promotions. During registration, you may be asked to provide certain categories of personally identifiable information, such as your name, address, email address and date of birth. We also collect information if you contact us for support or help or otherwise communicate with us.
PASSIVE COLLECTION OF INFORMATION
In addition to the information that you provide to us discussed above, Simpson Strong-Tie collects information about how you interact with our Website. The types of passive information we collect include your IP address, which type of browser you are using, where you go on the Website and other information related to your Website use and traffic patterns. This passive information does not identify you to Simpson Strong-Tie by name, and Simpson Strong-Tie does not link your IP address to your personally identifiable information. Simpson Strong-Tie compiles aggregated data by combining information from many users, without including any information that could be used to identify you or anyone else by name.
We also, with respect to customers using Simpson Strong-Tie software, may collect information regarding the use of such software and we associate this information collected with the applicable customer so that we can deliver, operate and improve our software services. In this regard, we may collect information about your use of our software, such as what path you took to arrive at the software, what parts of the software you used the most, and other information related to your use of the software. Similarly, we also, with respect to users that have provided their personal information to us through a form on our Website or otherwise, collect information regarding the use of our Website and we associate this information collected with the applicable user so that we can improve our Website, better streamline our sales process and serve our customers.
We also use Google Analytics to understand the way that users to our Website interact with it. We currently have enabled, or in the future may enable, the following Google Analytics advertising features: (i) Remarketing with Google Analytics, (ii) Google Display Network Impression Reporting, and (iii) Google Analytics Demographics and Interest Reporting. These features use first party cookies (such as the Google Analytics cookie) for connecting the tracking activity performed by Google Analytics and its cookies with third party cookies, such as the DoubleClick cookie (a third party cookie). These features let us reach users who have previously visited our Website, and show them relevant ads when they visit other websites on the Google Display Network.
We use these Google Analytics technologies to determine the success of our Website and marketing efforts, to increase advertising efficiency, and to make continual improvements to our Website, user experience, and marketing. We do not collect personal information outside of the information that you provide us on our Website and we do not merge personal information with non-personal information collected through Google Analytics.
COLLECTION OF INFORMATION FROM CHILDREN
We comply with the Children's Online Privacy Protection Act, which requires us to notify and obtain consent from a parent or guardian before we collect, use and disclose the personal information of anyone under 13 years of age. Simpson Strong-Tie will not knowingly collect any personal information from young people under the age of 18, unless Simpson Strong-Tie provides notice that such information is being collected and obtains verifiable parental consent.
USE OF INFORMATION
Simpson Strong-Tie uses the information you provide to deliver, operate and improve our Website, software and services. We may also use your contact information to respond to your inquiries, to provide customer support and to supply any products or services you have requested. If you choose to receive email messages related to the products or services available through the Website, the information you provide will be used for those purposes. You may also opt in to receive communications from (i) other businesses that use our software to market and sell their products and services, (ii) our dealers and distributors, or (iii) from builders or other service providers that use Simpson Strong-Tie® products. If you order literature or request information through our Website, software or services, you may be contacted by us or a third party to follow up on your request. If you download software, we may contact you to inform you that updates are available or with other pertinent information. If you sign up for workshops or training, we may contact you to provide related information. Simpson Strong-Tie strives to provide useful information about its products and services to its customers, and we may also contact you for other reasons if you are a customer or create a user account. We will not, however, use the information you provide to contact you unless you request to participate in such programs or provide consent to be contacted.
Because we use the information we collect to measure and improve our Website, products, software and services, we may also contact you occasionally to obtain feedback from you through customer surveys, but you are not obligated to participate in such surveys if you do not wish to do so.
THIRD PARTY WEBSITES
We participate in joint marketing, strategic partnerships, and other service offerings with non-affiliated third parties. Our Website contains links to third-party sites, and third parties may provide you with an opportunity to install our software, or access our software as a service, from or through their websites. For example, our software may be made available to you as a service if you choose to participate in services made available through certain third-party websites. If you choose to use such software, we provide such third parties with access to the information we collect. In addition, if you are shopping or reviewing product information on a third-party website, you may be provided with the opportunity to download and install our software or you may be redirected to our software or provided with access to our software. These third parties may also collect information from you in connection with your use of our software or otherwise. For example, if you request product information or commence a purchase transaction in connection with your use of our software, a third party may contact you or otherwise use your information in connection with such request or transaction.
SHARING OF INFORMATION
If you request or consent to be contacted by a third party that is offering products or services in conjunction with Simpson Strong-Tie, we will provide that third party with your personally identifiable and other information so that they can contact you. From time to time, we may request your permission to provide third parties with your personally identifiable information for various purposes, including allowing such third parties to contact you about products and services in which you may be interested. If you consent to such disclosure, we may provide your personally identifiable and other information to such persons for such purposes. We will not, however, share your contact information with any third parties unless you ask us to do so or provide consent for the disclosure. Simpson Strong-Tie may share aggregated data and related usage information with third parties, but this aggregate information does not contain any personal information which can identify you or any other individual user. We do not control how third parties disclose or use the information we share with them.
If you have consented to our disclosure of your personally identifiable information as set forth above, but later wish to opt out and withdraw such consent, you may do so by contacting us at email@example.com. However, if you wish to stop receiving communications from a third party to whom we provided your information prior to your withdrawal of consent, you must contact that third party directly, as we have no control over their communications or use of your information. Please take this into consideration before consenting to our disclosure of your information to such third parties.
If you have signed up to receive Simpson Strong-Tie's commercial email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the opt-out link in such email or sending an email to firstname.lastname@example.org. Simpson Strong-Tie will try to communicate with you only according to your instructions.
If you have questions about any of the provisions described above, please contact us at www.strongtie.com.au or via the other contact information listed above.
Unmatched Quality from the Truss to the Foundation
With nearly 60 years of field and R&D experience, Simpson Strong-Tie® timber connectors are manufactured to the industry's highest standards. From framing angles to straps to heavy-duty joist hangers, we offer the most diverse product line so that you have the right product for the job.
Simpson Strong-Tie® connectors offer unmatched quality with laboratory and field testing, and are backed by our uncompromising commitment to customer service. As the company that built the connector industry, you can count on Simpson Strong-Tie® to work closely with builders, engineers and building officials to deliver innovative, building code-compliant solutions to help build safer, stronger structures economically. Download the Structural Connectors Overview Flyer.
From testing to service to availability, everything we do is engineered to ensure your project's success. With every product, you know you are getting the quality, value, service and on-time delivery that we have built our reputation on for the past 60 years.
From straps and ties to joist hangers and much more, Simpson Strong-Tie® structural connectors increase the strength and safety of timber-frame structures. Each connector is unique to Simpson Strong-Tie and is designed for specific applications without the need to adapt metal plating to suit a connection. Download the Timber Construction Connectors Catalogue (2016-2018).